Shipping policy
This Shipping Policy describes how NaturaLuna™ ("we," "us," or "our") handles shipping and delivery of products ordered through our online store at https://naturalunahealth.com/
Processing Time
Orders are typically processed within [2] business days after payment confirmation. Please note that processing times may vary based on product availability and specific processing requirements.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once your order is confirmed. Please note that delivery times are estimates and commence from the date of shipment, rather than the date of order placement.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Your order can be tracked by using the order order confirmation, and using the link provided.
Domestic Shipping Policy (for within USA)
We offer Free/Priority Shipping options for domestic orders. Delivery times typically range from [7-14] business days after shipment.
International Shipping Policy
We offer international shipping to select countries. Delivery times for international orders vary based on the destination and shipping method selected at checkout. Please note that customs, duties, and taxes are the responsibility of the recipient and may be subject to delay.
Shipping Restrictions
Some items may have shipping restrictions based on size, weight, or specific handling requirements. We will notify you promptly if any items in your order cannot be shipped.
Lost or Damaged Packages
If your package is lost in transit and never reaches the delivery address, please contact us and we'll arrange a free replacement or refund.
We are not responsible for packages confirmed delivered to the address entered for the order, including theft after delivery. We recommend selecting a secure delivery location or using package tracking to monitor your delivery.
For further inquiries or clarification regarding our Shipping Policy, please contact us through our CONTACT US form.